People were tired of waiting on hold for phone support, and now they had an opportunity to have in-person contact with a real person (as if phone support people arent really people). You can try the mail in service as it's the most 'convenient' with the most downtime, but if the best case scenario occurs with the firmware update, that 4-5 hours is all you spend. The Genius Bar was a genius move on Apples part. If you send it in, its usually measured in several days for work at a repair center. But we found the Apple Support app to be easier and quicker.

Both of these options take a variable amount of time based on the store. There are two ways to make a Genius Bar reservation at an Apple Store: You can use the Apple Support app Or you can use Apple’s website support page Both methods will help you book a Genius Bar appointment in just a few steps. Depending on the traffic in the store and availability of parts, they may offer in store work or have to send it out. If the firmware update fails, then the SSD will need to be replaced which means a new logic board. If you go in, you take your chances with the firmware update fixing it and that's that. If the drive fails, you may run into downtime during an inconvenient period, unprepared.Įssentially, they run a firmware update on the MacBook which will erase it so make sure your information is saved somehow like through Time Machine. Either keep a Time Machine backup constantly updated or have important documents 'offsite'. If you go,make an appointment first,saves time. Make an appointment when you want Togo to the genius bar.

Usually, they book out up to a week and a half in advance.ĭepends on the location and time you walk in, the earlier the better.īad enough that Apple wouldn't want to risk having to deal with more angry customers and proactively is addressing the issue. For the love of all that is holy, make an appointment online for a reservation at the Genius Bar. The times are updated constantly, but you can call the store ahead and see what appointments they have available and book in advance.

Genius bar reservation